I say ‘Tata Bye-bye to Tata Sky’? Their Service and Customer Service Representative Attitude Sucks!

I say ‘Tata Bye-bye to Tata Sky’? Their Service and Customer Service Representative Attitude Sucks!

Your Tata Sky Service gets disconnected even if you are a MINUTE late in your payment-but when umpteen times your service is interrupted or no service at all due to bad weather {if happens often these days} you don’t get any credit nor a proper explanation from the CSR- they try to wash their hands with silly reasons-one reason blaming it on the Mother Nature. If the company as a courtesy can’t even give a short grace period to do the payment, instead of disconnecting the service – that is ignorant and bad relationship with their customers.

Mangaluru: My experience with Tata Sky-The Direct Broadcast Satellite Television provider and also with their Customer Service Representatives is not new- with all the inconvenience and hassles experienced with this company and its CSR’s, I should have stopped dealing with them years ago- but with patience carried on to be their customer. But not anymore, I have decided to cancel my contract with Tata Sky- I had enough of their Nataka?

The most important thing once you get the idiotic kit of Tata Sky you are in deep trouble- if you are not happy with the service and channels that you get for the money you have paid, and if you ask for a refund you are out of luck. The money is not refunded and later on when you think economically getting a subscription for 400 bucks a month then few of the MAIN channels diminish and the executive asks us to buy another package so we can view the same, for which you have to pay more. Overall when you ask for disconnection the executive in reverse asks you to find another customer to buy the same idiotic kit. Now tell me who is gonna buy this crap?

I wonder if Sir Ratan Tata is aware of this or not. The TATA’S have been giving good service and products to the middle-class family right from beginning and now what happened? Why is the chairman sleeping? I am not sure whether many of you who have a Tata Sky service, has experienced bad service like me! Their service and most importantly the attitude of CSR simply sucks?

Ever since I had the service with Tata Sky for nearly three years, their service has been getting from bad to worse- but you may be wondering, why the heck did I keep their service until now. Maybe I was a fool. I might have called the CSR lines umpteen number of times, instead of helping they create more issues or disconnect the call midway. I have dealt with their arrogant attitudes- but none of my issues pertaining to the TV channels has been solved. Those guys sitting in their offices, and the CSR’s attending your complaints have done nothing, rather than giving “Sorry” excuses.

Many a time when no proper TV signals are received, all that the CSR tells you is that to reset the box, and then he or she cooly disconnects the phone conversation. Another bad part is that when you opt for help in English, you get connected to Hindi CSR section, where a guy or lady will communicate with you in broken English or you could hear this “Thoda Samay Dijiye, Line Pe Bane Rahiye”. The whole thing stinks! None of them will agree to return your money. Hope the Mystery ouster results in a change here too. Getting through the Tata sky CSR phone lines is one of the biggest problems- you have to wait and wait- and when finally someone one comes on the line, he/she will once again request you to “Kindly Wait”- and then after few minutes of your wait, the line gets automatically disconnected. Or you’ll get a reply that someone will call you back- and that someone will never call. Bah humbug?

Another worst part with Tata Sky service is that their rates go up every now and then, but No proper channels-they will add more religious channels or some food or marketing network channels- and we are unfortunately paying for them. I hardly watch a few channels, among which are CNN, BBC, Republic TV, MTV, VH1, TV9 English, Rishthey channel to watch Kapil Sharma show, Comedy Central, Zee Tv, and a couple more- and I am paying for rest of the crap that is telecasted on Tata Sky. Can’t help with that, but I am very much pissed at the service and CSR attitude- for which reason I want to quit doing business with this company.

Many a time when channels are off for few days, they keep saying to give them a missed call or SMS and they will visit the site and not even charge for it. But surprisingly no one visits or could be after few days. Prior to that, no one attends your calls either. My sincere advice to these CSR’s- you can take some charges but do get the problem solved at the earliest. But please don’t be ignorant by keeping quiet for days. I think only in India you can be taken for a ride like his. In the USA, the company will be sued if the CSR’s are arrogant and careless. The best solution to stop all these nonsense and Company/CSR ignorance is that everyone should gang up and take them to court.

A couple of days ago, I completely forgot to do the payment for the Tata Sky service, and quickly they had disconnected the service at midnight- and next day morning I lost my precious moments of watching the morning news channels- and this got me fumed. I immediately called the CSR centre, and for my bad luck I got a lady CSR on the line- I was hoping to get a man on the line so that I could bombard him for their non-friendly customer service. Anyways not happy with what they did by disconnecting the service, even though I had been their loyal and prompt paying client, the CSR lady was quite reluctant in admitting their fault, instead she gave reasons. And when I raised the question about, the service being disrupted or no service at all due to bad weather, and who’s responsible for getting us the credit for lost time- she simply blamed it on Mother nature- and said, “Such instances happen, Sir?”

Oh well- I thought to myself, there is no point in explaining or arguing with these CSR’s- so sorry to say, I very rudely hang up the phone on her, and made my decision to cancel my subscription with Tata Sky. Enough is enough! Apart from bad service and CSR attitude, the rates of Tata Sky is also too high compared to other DTH services and the channels are also fewer than others. So why Tata Sky? A very bitter experience with Tata Sky, with a long-term punishment I faced for blindly opting the most trusted and marked brand “Tata Sky! The worst experience for any commodity service I have had in my life so far. They play the cheap trick on customers.

I wish I never opted for this … Tata Sky. The channels come and go like random subatomic particles and the customer service seems to be running on Heisenberg’s uncertainty principle. Sorry to add this bad comment Sir Ratan Tata Ji, but I must say that Tata Sky is one of the bad DTH service (Tata) providers in India. Finally, I say “Tata bye-bye, Tata Sky- Your service and CSR attitude really Sucks. I will never opt again for Tata DTH Services- how about you?

Disclaimer: The views and opinions expressed in the above article are solely those of the author. Mangalorean.com does not assume any responsibility or liability for the same.