24X7 Fourth ‘Radha Medicals’ Opens at Essel Willcon-Bendorewell
“Our humble beginning is our commitment to our customers. The same beginning helps us make a real difference in our service”- Mission of Radha Medicals
“To be the customers favourites in providing best quality healthcare service” -Vision of Radha Medicals
Mangaluru: Radha medicals had opened its first branch in 1987 at K. M. Marg Udupi. , With its firm dedication to achieve customer satisfaction and be the only outlet to provide exceptional service to meet the customer demands, the pharmacy name became synonymous in every household, in and around Udupi region. The pharmacy over 25 years has met exceptional demands from its entire customer base by providing excellent patient care and supply of healthcare products. The company had opened its second modern air-conditioned outlet with 24×7 service at Udupi in 2012; third at Karangalpady-Mangaluru on 15 July 2105, and now one more outlet in Mangaluru City is opened at Essel Willcon-Bendorewell. The company’s mission is to open 24×7 outlet in every district followed by day outlets to achieve customer loyalty with customer satisfaction. with their motto- “Customer loyalty with customer satisfaction” has brought name and fame to ‘Radha Medicals” in Udupi and also in Kudla.
Sri Sri Laxmivara Theertha Swamiji- Senior Mutt-Udupi inaugurated the Fourth ‘Radha Medicals” by lighting the traditional lamp, along with other dignitaries namely- Minister for Food and Public distribution, UT Khader; ML South JR Lobo, Terrence D’souza- MD of Essel Willcon, and AR D’Souza and Son-Market Rd; Naveen R D’Souza- Area Ward Corporator, MCC; Shridhar Kamath-President of Dakshina Kannada Chemists and Druggists Association-Mangaluru, Manohar shetty-MD of Sai Radha Group-Udupi (Radha Medicals), and Entrepreneurs Ravi Shetty, Udaya shetty and Gunapal shetty-the brothers of Manohar Shetty.
Addressing the audience, Swamiji said, ” Radha Medicals owner Manohar Shetty’s dream was to become a major player in service with his intelligence, focused efforts, consistent customer friendly business moves earned him a loyal clientele that helped him to grow. He has achieved his goal through his hard work, dedication and commitment to the community, and Radha Medicals has become a synonymous name for total pharmacy service in every household in Udupi, and Mangaluru. With the opening of its second branch in Mangaluru, the citizens of Mangaluru have yet another 24X7 medical store to cater to their medical needs throughout day and night. By doing business at Radha Medicals, you will feel the difference, because the staff and pharmacists are very knowledgeable, friendly and courteous. My blessings and best wishes to Manohar Shetty and his staff for the success of this new venture”.
MLA JR Lobo, UT Khader, Naveen D’souza and Shridhar Kamath also spoke and complimented Manohar Shetty for launching yet another unique medical shop with all the medical supplies stocked under one roof. Also speaking during the occasion, Terrence D’Souza said, ” I feel overwhelmed to have Radha Medicals in our building. Doing business in Udupi and Mangaluru they have earned a good reputation with customers, and I am sure they will do better at this location which is very convenient and with ample parking space. Today, the enlightened customer expects the best in the market, and with the dedication and commitment of Manohar Shetty and dynamic customer care , this new outlet of Radha Medicals can make all the difference.”
The services provided by Radha Medicals are : Advanced state of art billing systems; Day service and 24×7 service outlets; Credit and debit cards accepted; Prescription reminder service to their chronic patients; Majority of the medicines are required to be stored in specific conditions to maintain the efficacy and quality of the drugs. Hence they have A/C outlets which create ambient shopping environment; Trained pharmacists in stores at all times; Customer friendly stores with pleasant shopping experience; They stock 17,000+ sku’s to make sure the prescription does not bounce; Their sister distribution firms are associated with reputed companies like Abbott, Gk, Glenmark, and Intas etc. to ensure steady supply of sku’s; Their central stores hold 20,000 sku’s and supply daily to the pharmacy stores.”.
The company follows dynamic market friendly distribution service, which allowed it to become the preferred choice of retailers and hospitals. Over 700 retailers, doctors, and hospitals drawn from Coastal Karnataka region are their satisfied customers. They are also the official suppliers to leading hospital K.M.C hospital, Manipal, State family and healthcare department in Coastal Karnataka region.
The inauguration ceremony was graced by family members of Radha Medicals, relatives, well-wishers, Entrepreneurs, politicians, and by the best cream of the society.Chief of News Bureau of Udayavani news daily Manohar Prasad compered the occasion.
About Sai Radha Pharma (India) Pvt. Ltd (Radha Medicals):
Manohar S. Shetty, after spending his formative years in Mumbai, completed his pharmacy education at N.G.S.M Pharmacy College, Nitte and started Radha medicals, a retail pharmacy in Udupi in the year 1987. His business sense, market goodwill and customer specific moves backed by Pharma companies confidence made the set up a force to reckon with in distribution community by notching up with a monthly turnover from few Lakh to crore above, just in a handful of years.
Radha Medicals, the name synonymous with total pharmacy service in every household, and as a measure of backward integration, took over a running pharma distribution in 2007. His business sense, market goodwill & customer specific moves backed by Pharma companies confidence made the set up a force to reckon with in distribution community by notching up with a monthly turnover from few Lakh to crore above, just in a handful of years.
Manohar Shetty
The rapid growth of business and emerging business opportunities prompted Manohar S. Shetty to take it on to Corporate mode to name it Sai Radha Pharma(India) Pvt.Ltd. The new office design and technology-driven distribution service has become the talk of the business world. The business set up is attracting too many prospects to join hands by offering business collaborations. They believe with this change over to corporate mode, their Pharma distribution business will grow exponentially to match the potential of Udupi District and DK.
At present, the company is the direct stockists for Abbotts, Intas, Cipla, Zydus, Micro, Ranbaxy,Novartis,Merck,German Remedies and Mankind etc. In other words, they are now official stockists for India’s top 10 companies. A smarter society is built on smarter service systems by paying attention to details. They are never tired of it but indeed excited to see a satisfied customer. They promise they are at it. A mission all the same. No wonder that it is a unit of a Rs.100 Cr turnover Sai Radha group.
After watching the medicine and healthcare market for some time, Manohar Shetty felt that it was high time to start a dealership for dental equipment and surgical instruments in Udupi. He finally took up the project in August 2001 under the name ‘Radha Medicals Dental and Surgical division’ at Udupi. As most of the products cover larger floor area, the firm is housed in spacious premises in Udupi city. Most of the products are imported from Taiwan, China, France and Switzerland & sold in the local market where there is a huge demand for hospitals and dental institutions.
The firm imports orthopaedic rehabilitation products like wheelchair, walkers, walking stick, commodes etc., and has maintained a good network in Karnataka and the neighboring region of Goa. This is one distributor in undivided South Canara in terms of a number of companies, volume of sales turnover, efficiency in service and on time management. Manohar Shetty is committed to foster the values that he inherited with the company and practiced all along in his illustrious business enterprise. Increasing the customer base and adopting best customer care practices by empowering staff members and to become the preferred choice of potential Mangalore and Udupi pharma market are his current prime focus.
RADHA MEDICALS
(A unit of Sai Radha Pharma India Pvt Ltd)
‘Essel Willcon’, Bendorewell Circle, Mangaluru-575002
Phone: 0824-4288801-02
Email: radhamedicals@radhamedicals.com
Website: www.radhamedicals.com
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