Thumbay Hospital Dubai Opens ‘Marhaba Lounge’ to Provide Personalized Patient Services
The ‘Marhaba Lounge’ of Thumbay Hospital – Dubai, the leading academic hospital owned and operated by Thumbay Group UAE, was officially inaugurated by Dr Layla Mohamed Al Marzouqi, Director – The Medical Tourism Council, Dubai, UAE on Sunday, 21st May 2017. Akbar Moideen Thumbay, Vice President of the Healthcare Division of Thumbay Group presided over the inaugural function, which was also attended by members of the Thumbay Group Board. With the inauguration of the Marhaba Lounge, the hospital has formally launched Marhaba Service; a range of personalized services for patients. Dr Layla Mohamed Al Marzouqi also launched the new medical tourism packages of the hospital.
Delivering personalized services and minimizing inconveniences, the Marhaba Service fast-tracks patients’ requirements. A patient arriving at the Marhaba Longue would have his/her registration formalities, consultation, examination/diagnosis, procedures, documentation, billing etc. are done on priority, requiring minimal waiting times.
Explaining the reason behind launching the Marhaba Service, Akbar Moideen Thumbay, said, “Marhaba is an exclusive fast-track service that makes your visit to Thumbay Hospital a pleasant experience. It is a result of our continuous efforts to enhance patient experience and minimize inconveniences. Through the service, we ensure faster and smoother services, while making sure that you get the best care, as always. The Marhaba Lounge at the hospital is reserved exclusively for patients who choose to avail the service.”
The Marhaba Service provides fast-track personal assistance including the following: welcome drink, registration, appointments, billing, blood sample collections, medicine procurements, medical reports, sick leave attestation, admission process and follow-up appointments.
About Thumbay Group’s Healthcare Division
Thumbay Group’s healthcare division presently operates academic hospitals in the UAE (Dubai, Ajman, Fujairah & Sharjah) and Hyderabad – India, as well as a network of day care centers and state-of-the-art family clinics at various locations in the UAE, making it the largest network of private academic hospitals in the region. All the hospitals and clinics provide clinical training for the students of Gulf Medical University (GMU), the leading private medical university in the region owned by Thumbay Group. They treat patients from over 175 nationalities, and are staffed by doctors, nurses and technicians from over 25 different countries, speaking more than 50 languages. Thumbay Group also operates CAP-accredited diagnostic labs (Thumbay Labs) and retail pharmacy outlets (Thumbay Pharmacy), in the UAE and India.
Established by the Founder President Thumbay Moideen in 1998, today Thumbay Group is a diversified international business conglomerate with presence across 20 sectors of business including Education, Healthcare, Medical Research, Diagnostics, Retail Pharmacy, Health Communications, Retail Opticals, Wellness, Nutrition Stores, Hospitality, Real Estate, Publishing, Technology, Media, Events, Medical Tourism, Trading and Marketing & Distribution. Thumbay Group follows a strategic plan, according to which the Group aims to expand its businesses over ten times, with a global presence. The strategic vision plan aims to quadruple the employee strength to 20,000 by the year 2022.
The Thumbay academic hospital network will have a total of 1000 beds in the UAE, 1500 beds in India and 750 beds elsewhere in the Gulf and Africa by 2022, taking the total number of hospitals to 15 worldwide.
